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Terms and Conditions

Terms and Conditions

 A customer is any individual who has made a contract with the company for any services or the supply of products.

Delivery can be through either the delivery by the company the delivery made by a haulier employed by the company directly or indirectly.

These terms and conditions are only able to be modified through a variation in writing signed by a director of the company.

Any purchase made through an online order will be taken as the agreement to these terms and conditions of sale.



It is Buckley’s aim to supply materials and products of the best quality. However, if for some reason the customer is unhappy with the quality of goods received then they should email to report this within seven working days of receiving the goods.

The Company regret that they will be unable to replace goods which have not been reported as inadequate within this time frame. The Company is also unable to replace goods which have been used or removed from the packaging supplied in.

In most cases the goods which require replacing will need to be readily available in the original packaging and at the same point of delivery to allow for successful collection.

Buckley Landscape Supplies will not be held liable for any contamination of product discovered & reported more than 12 hours after delivery.

Buckley Landscape Supplies will not accept legal liability in respect of loss of or damage to any product supplied or for the costs of recall or removal repair alteration replacement or reinstatement of such product supplied or any part thereof caused by any defect therein.

If you have ordered one of our organic topsoil or compost mixes please remember - we do not chemically treat our products for weeds. Weeds thrive in warm, wet weather and especially in very fertile soils and composts like our own. Although every care is taken to remove weeds during our screening process we can not guarantee that weed seeds are not present in the soil or compost that you receive. To keep your topsoil organic we suggest pulling up common weeds, when and if they appear, instead of using chemical weed-killers.

Buckley Landscape Supplies also offer a range of budget products; such as 25mm screened soil, which are still of reasonable quality but will definitely contain stone, rubble or other debris. If you are concerned about the quality of any of the products you are ordering then please opt for those which are tested to the relevant British Standard, such as the bark and Topsoil.


Supplying of Products

All products sold under the express understanding of the following:

The company is liable up to the value of the supplied and sold goods only.

No condition or warranty is given or implied by law, custom, usage or otherwise as to the quality or fitness for any purpose of the goods sold by the company, unless specified in writing by the company

All Customers contracting must understand the company may supply goods through a third-party supplier. The substituted goods will be to the equal quality to what is supplied by Buckley Landscape Supplies.

The customer completely understands turf is an ever changing product as it is a growing crop.

The customer completely understands turf is perishable and must be laid on ready prepared topsoil.

The customer completely understands the turf must be rolled out and laid correctly within a maximum of two hours and should be watered adequately.

All topsoil and products similar are measured when packed and settlement will occur due to the behaviour of the natural product.

The customer is aware that topsoil is measured by a certified loading bucket and not by the dimensions of the bag it is delivered in.

The customer is aware that the stated weights and measures of bulk bags are approximate only.

The company requires a complaint to be made In writing by the customer within 48 hours of collection or the delivery of goods.

Complaints can be sent to the registered address of the company or via email to



The company will do all they can to deliver products ordered on the requested date, however, if a delivery is unable to be made then no liability will fall to the company, whether in damages or otherwise, for delay of whole or any parts of the goods ordered arising from any possible cause.

Delivery by the company is conditional upon access free from obstruction and goof roads being available to the vehicles of the company to the point of delivery.

The company will not accept any liability for any damages to any property caused during delivery where the customer has instructed the driver or have made a request for goods to be delivered anywhere but the kerbside.

In cases where damages have been caused by a third party employed by Buckley Landscape supplies, the customer will be provided with the insurance and contact details of the third party for any claims for damages or insurance claims direct with the supplies.

The customer is completely aware that the company can only guarantee delivery to a kerb or roadside and that they are happy for goods to be left in this manner.

Customers are aware that in some parts of the UK it is necessary to obtain a permit for goods to be delivered to the kerb or roadside.

If the customer requests delivery to somewhere other than the kerb or roadside. They are aware that it may not always be possible and therefore must take the delivery to kerb or roadside in these situations.

If the delivery to the customers specified point is possible, then it is the customers responsibility to ensure all access routes and areas the delivery vehicle must travel can withstand the weight of a vehicle of 18 tonnes or more.

The customer accepts that delivery beyond kerbside into a premises such as driveways or gardens, is wholly and completely their responsibility. Any potential damages (such as oil spills, indentations, movements of paving etc) caused will not be the responsibility of Buckley Landscape Supplies LTD but will be that of the customer. 

The Delivery vehicles do not drive across fields or unmade roads.

The cost of a vehicle being held up in this or a similar manner will be charged to the customer at a rate of £40 + VAT per hour.

If a customer insists on any vehicle to leave the public highway and enter their property or premises of delivery then the customer accepts liability for any damages caused to the property, vehicle or other.

If the company or its agent cannot gain access to the delivery address then additional costs may be incurred and shall ultimately fall to the customer.

It is the customers responsibility to inform the company of any potential access problems due to deliveries being made on large vehicles. The outcome will be confirmed over the phone or email.

In cases where a delivery cannot be made possible (in the opinion of the company) then the company has the right to cancel the order.

Delivery vehicles generally use tail lift offloading (for bulk bags or small bags) or tipping mechanism (in the case of loose loads). Occasionally deliveries are made by hiab crane or fork lift truck though this is not a guaranteed service and should not be expected.

The delivery vehicle must be able to park in an area where the delivery is to be made; they cannot park in any red zones or on restricted parking. The customer understands that parked cars and vehicles may have to be moved in light of this.

In the case of our tail lift (kerb or road side) offloading vehicle a pallet truck is then used to manoeuvre the items off the tail lift to the kerbside delivery point.

The customer is completely aware that, as kerb or road side deliveries are made using a manual pump truck, it is not possible to leave goods on uneven surfaces such as gravel, grass or on hills or slopes of any kind.

It is not possible to lift goods over any walls, fences, hedges etc. Crane offload is available in limited parts of Nottinghamshire only.

It is essential that the customer, or somebody appointed by the customer, be at the delivery point to accept the delivery, check the goods and sign for the delivery.
The company reserves the right to cancel or hold any orders that the company deems may suffer from potential delivery problems and the customer understands that delivery dates may be delayed in these instances.

If products are out of stock then the company also reserve the right to cancel or hold delivery of orders in this situation.

If delivery is attempted and deemed not possible due to lack of information provided by customer, or customer’s failure to read or consider delivery information and restrictions then the customer will become liable for re-delivery charges and/or re-routing costs.  If a delivery of turf is attempted and deemed not possible for the above reasons and needs to be return to our head office the whole cost of the turf will be lost as it is a living product and therefore will die and can not be put back into stock.



Cancellation of an order by the customer must be confirmed in writing.

If an order is placed and then cancelled before products have been despatched then a full refund will be made.

If an order is placed and then cancelled after products have already been despatched then a refund will be given for Goods only and not the shipping costs already incurred.

If the customer wishes to cancel a bulk order (deliveries made loose by a tipper vehicle) up to 48 hours prior to delivery then a full refund will be made.

If the customer wishes to cancel a bulk order (loose deliveries by a tipper vehicle) after the delivery vehicle has left the premises on route to the delivery point; a refund will be credited less wasted journey charges of £80 + vat per hour travelled to point of cancellation.


If an order of turf is cancelled and needs to be returned to our head office the whole cost of the turf will be lost as it is a living product and therefore will die and can not be put back into stock.

If the customer wishes to cancel an order after the delivery has already been made it will be the customer's own responsibility to return the goods to Buckley Landscape Supplies in Newark, Nottinghamshire.

If the customer wishes to cancel an order after goods have been delivered, then they may do so within fourteen working days of the delivery. Goods must be returned, at customers cost, to Buckley Landscape Supplies

In this instance, once goods have been received by Buckley’s, the customer will be issued a refund of original costs paid for Goods only and not shipping costs.



Buckley Landscape Supplies and Customer agreement.

I, the customer agree that I have read and fully understand all the terms and conditions above, I understand that once I click on the order button or verbally confirm an order that I will be liable for any charges incurred if I then subsequently cancel the order, as well as any costs for redelivery of the goods to Buckley Landscape Supplies (Newark) or re-routing of goods elsewhere.

I have viewed the pictures of the products I have ordered and understand the quantity which will be delivered.  Pictures and imagery are for representation only; I understand that samples can be requested.

I also understand that all products that Buckley Landscape Supplies’ produces are naturally occurring products and may have slight variations in colour, size and content, individual rocks, stones or cobbles made be broken or misshaped because of this.

I understand that sizes of products specified are approximate and can vary.

I also understand that naturally occurring products such as slate or gravel are sourced from mines and so can often differ in appearance slightly from load to load.

I understand that it is my responsibility to ascertain the quantities of products needed - any quantities given by Buckley Landscape Supplies website or Buckley’s staff are recommendations only and are based on dimensions given by myself.

As Buckley Landscape supplies only recommend quantities based on dimensions given any miscalculation in quantity shall fall onto me as the customer.

I understand that most deliveries are stacked on pallets and it is my responsibility to dispose of the pallet safely.

I understand that all packaging is non-returnable and non-reusable.

I acknowledge that if the delivery does not arrive on time I have no claim against Buckley Landscape Supplies.

These conditions and any contract or variation are governed by the law of England.

Any disputes arising from these conditions or any contract or variation entered into by the company with the customer which cannot be settled in the ordinary course of business shall be referred to a single arbitrator in accordance with the arbitration act 1950 or any modification thereof for the time bein
g in force.

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